Thursday, August 14, 2008


Several months ago I wrote a mock complaint letter to the company providing us with our Internet/tv/phone service. Since that time, said company has continued to be a pain in my ass.

So, when their rival company knocked on our door a few weeks ago the husband was happy to listen to their sales pitch, and the clincher to signing up with them was the free pvr we would receive as a bonus. In all actuality I couldn't care less about the pvr, but the husband was giddy about getting one for free - so yay I guess.

After figuring our what our monthly bill would be with the rival company, I found that we would be spending nearly the exact same amount each month, plus we got the pvr and some additional channels (in high definition, which is apparently something else I should be excited about) we had been wanting - yay Discovery Health!

When the husband called the "other" company to advise them we would be terminating our relationship with them, we got a snotty "Well you still have to pay for the next 30 days."

Great, fine, no problem - and really, thanks for not asking what you could do to get us to stay with you, or even just asking what the problem was - I would have hated to take an extra 2 minutes out of your day.

*Just a side note here, in case anyone from the "other" company should read this...get some customer service training into those bitches on the phone.*

Okay, so where was I?

Oh yeah, so last Thursday a little man from the new company came by and hooked up all our new services. When I got home yesterday, husband was chomping at the bit to show me how it all worked (I didn't have the heart to tell him that all I wanted to know was how to change the channel off Sport Centre) and everything seemed great.

Today I got our first invoice from the new company. I opened it up, gasped, asked "Is this a joke?", then started mildly hyperventilating...I'll wait while you all click on the picture to see what the fuss was all about...

...okay, did you catch that? SEVEN HUNDRED AND FORTY-EIGHT DOLLARS AND EIGHTY-FOUR CENTS. Yeah, you read that right.

After the husband looked at me like I was crazy, grabbed the bill and looked at it himself, then blinked a few times while he thought about it, he had the same thought as me - holy crappity!

He picked up the phone to call the new company, and several minutes later we were relieved to find out that we are to ignore this invoice, and another one will be coming next month, where they do all this cancelling out charges, crediting for this, yadda yadda stuff, and then bill us the proper amount. Apparently they have to bill this amount on the initial invoice for their records.

Never mind letting your customers know that you plan on doing that, just to avoid them having a stroke. Sheesh. The new company may be a better deal, but eeek, talk about starting off on the wrong foot.


Blogger Teresa said...

OH MY GOSH!!! That freaked ME out and it's not even my bill! I thought we were going to have to hold a fundraising banquet just so Ali & Chris could afford TV/Phone/Internet service! LOL!

I'm so glad that's not the real amount you owe but I'm with you girl...why even send out that bill or why not send a note with it!!

11:27 PM  
Blogger Reggie said...

Let me assure you that all these new features are important to a man. We see things on TV that a female is incapable of seeing.

5:57 AM  
Blogger tz said...

holy cow! I would have flipped out!

6:01 AM  
Blogger Laura said...

My husband and I have had our own issues with our TV/phone/internet provider so I feel your pain.

That bill was crazy! I can't believe they don't warn you that your first bill will be outrageous and to just ignore it.

9:04 AM  
Blogger Chris said...

I forgot to tell you that after I looked at that bill, I pooped my pants a little....
HD will be good, I promise!

10:34 AM  
Anonymous terri said...

That's a strange practice. Kind of like the way my dentist ALWAYS sends out a bill, complete with enclosed return mailing envelope, and a little sticker on the bill that says, "Do not pay. Your insurance company has been billed." I always want to write a note on it asking, "Then why are you wasting your money on postage and office supplies by sending me a bill I don't have to pay." But hey. Whatever.

5:01 PM  
Blogger Backpacker momma said...

We had the same experience when we switched entire packages. Yikes. And yes, it was one phone call to resolve it but wow, talk about zero warning.

7:07 PM  
Anonymous Anonymous said...

Ok, firstly I loved the name you used for the picture.. lmao I usually don't take notice of what name someone saves their picture as but it sort of stood out...

Secondly, yeah I too would have panicked and then rang, not rang and then panicked...

Hope your enjoying your weekend.

3:44 AM  
Blogger Sitting in Silence said...

Holy Smoke........

That is enough to give some people a heart attack LOL


4:19 AM  
Blogger James said...

So WHY do they have to do it that way? Why put $598 connection charge on the invoice if they are not REALLY going to charge you? Doesn't make sense....

10:25 PM  
Blogger MELackey said...

yeah, but that's in Canadian Dollars, not real money, right?

Seriously, holy smokes, hopefully they follow through with the credits...

4:49 PM  

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