However, I must make a point about the ridiculousness of your billing and customer service department.
Each month our bill comes addressed to my husband. No problem - ordinarily I could care less if my name is on the paperwork. My problem is with the fact that if I should ever have a question regarding a bill or our service and call your customer service line, I am told repeatedly that I can't be helped. That is, I'm told this if I ever get through your ridiculous wait time.
Side Note: Perhaps if the minimum waiting time is 25 minutes per call, you should invest in a few more telephone operators...what with you being a telephone company and all.
Back to my point; I am told that I can't be helped because I am not listed as a customer. As in, because my first name isn't listed in your computer system I am not allowed to ask questions. For the most part I'm calling to ask if my last payment was received, or why I have a $75 charge to Kuala Lumpur, not if you can give me someone's home address or billing number. And even if I was asking for someone's billing number, just what is it you think I might do with it? Something wild, like, oh I don't know, pay a bill?
Well, I have a list of questions and points for you anyways...
1. Why, after 6 years, and being asked to have my name added to the bill for this very reason, have you not added me yet?
2. Why can't you answer my questions? It's not like I'm asking for any particularly private information. All you have on file are people's names, addresses and phone numbers anyways.
3. If I was a creepy stalker all I would have to do is look in the phone book (which you, as a company put out, by the way) and see where it says C & A Blogger to find my phone number and exact address.
4. If I'm worthy of being listed in your white pages, why am I not worthy of being listed on our bill?
Here's the thing, MTS, I pay the bills. Not my husband. I suggest that you take my letter seriously and re-think adding my name to the bills. Keep in mind there is more than one provider for television and internet in this province, and using my cell phone as my primary means of contact is of no worry to me.
aka That huffy chick who talks in very sarcastic tones.
*MTS stands for Manitoba Telephone Services or Systems, or some crap like that.